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All orders are processed within 2-5 business days. Orders are not shipped on weekends & holidays. If we are experiencing a high volume of orders, your processing time may be delayed a few days.
Please make sure your address is entered correctly to ensure that your package is properly delivered and you receive the order within the estimated shipping time frame.
Elis Jewelry Shop does NOT hold responsibility for packages that state delivered but were not received. You must take this up with the shipping carrier. The order and shipping fees are not refundable in this case. However, if your package is missing while in transit, please reach out to us via email so that we can handle the situation and file a claim with the carrier.
*Elis Jewelry Shop reserves the right to change this policy at any given time, with or without notice*