FAQS
Question: Where do I enter promo codes?
Answer: Promo codes can be entered at checkout.
Question: How long is order processing time?
Answer: Processing time is 2-5 business days. Tracking information is sent via email once items have shipped.
Question: Can I change the Shipping address for my order?
Answer: Unfortunately for security purposes, we are unable to ship to any address other than the address that was used when your order was placed.
Question: May I cancel my order?
Answer: If your item has not already been shipped, you are able to cancel your order. Please Contact our customer service email:
elisjewelryshopofficial@gmail.com
with your order #, for assistance. If your item has already been shipped, your order may not be canceled. Please refer to our refund policy for any further questions.